1. How long will it be before I receive my order?
The following shipping options are available when you check out. Orders will be shipped out the next business day after having placed the order.
|Major Urban Centre||Regular Parcel||Expedited||XpressPost|
|Edmonton/Calgary||1–3 Days||1 Day||1 Day|
|Vancouver||2–4 Days||2 Days||1 Day|
|Regina/Saskatoon||2–4 Days||2 Days||1 Day|
|Winnipeg||2–4 Days||2 Days||1 Day|
|Montreal||4–6 Days||4 Days||2 Days|
|Toronto||4–6 Days||4 Days||2 Days|
|Halifax||6–8 Days||6 Days||2 Days|
|St. John's||7–9 Days||7 Days||2 Days|
|Inuvik||13–15 Days||13 Days||7 Days|
|USA||6–8 Days||4–5 Days|
*All time frames are estimates only and may be slightly earlier or later depending on each orders circumstances.
2. How can I track my order?
Once your order has been “Completed” Canada Post will send you a shipment tracking email. In it, you are provided the Canada Post tracking number to track your order. Ensure you check your junk mail folder and add Canada Post to your allowed email list if you find you are not getting the emails sent directly to your inbox.
3. Is my package lost or delayed? I checked my tracking number and...
It hasn’t been updated in a few days and it shows the package is just sitting there?
Not necessarily. In some instances there is a delay between when the scanning of your item occurs and when that information is presented in the Canada Post tracking tool. While the tracking tool does provide progress of items in transit to their destination, the main purpose of the Canada Post tracking tool is to provide confirmation of delivery.
It says my package has been “Delivered Successfully”, but nothing has arrived?
If the Canada tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned to us, contact us by email or phone. We may have the wrong shipping address, the driver may have attempted to deliver it but been unsuccessful, or the carrier may have lost it. Click Here to View Standard Delivery Times.
4. What if I am not home when my order arrives?
It is up to the driver’s discretion whether to leave a Canada Post Delivery Notice Card when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best not to leave the package at the delivery location he/she will leave a Delivery Notice Card. The Card will say exactly which Canada Post outlet your package is waiting at, when you can pick it up and how long it will be held for. If you fail to pick it up within the allotted time on the Card the package will be returned as “undeliverable” and you should get a full refund. These undeliverable orders will not be resent. A new order must be placed.
5. Do you ship to addresses outside of Canada?
In addition to all Canadian provinces and territories we also ship to the United States.
6. Do you ship to PO Boxes
Yes, we ship to PO Boxes.
7. What do you charge for shipping an order?
This is calculated based on the location we shipping to as well as the weight and dimensions of the product/products we are shipping.
8. What are your shipping charges for returning an order?
Return shipping charges are calculated based on the size and weight of the products being returned. Click here for More About Our Return Policy.